A ‘Made to order’ product is made specifically for you, we are therefore unable to offer refunds or exchanges once the order has been placed. This includes all made-to-order items as well as orders that have been put into production as per the customer’s individual specifications – eg. a specific finish or color. We apologies for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you. For help and Advice please contact one of our team.